Carry out property surveys and site inspections to record asset condition, identify future replacement needs, and support project delivery. To progress over a three-year period learning from projects and gaining experience of contract management, quality control, project management, health and safety, customer support and cost control.
Employer: Citizen Housing Group Limited
Customer Service Centre Apprenticeship
Reporting to Team Leader, you will support the Customer Service Centre Manager and Team Leaders to ensure the delivery of a highly customer focused and cost-effective customer service.
Customer Service Apprentice
The Customer Service Centre (CSC) is a first point of contact for all customers contacting Citizen with a variety of enquiries via the telephone and digital channels. Main duties involve handling customer enquires over the phone – handling between 25-35 calls a day – repair calls, housing enquiry calls and other.
Customer Service Apprentice
The Customer Service Centre (CSC) is a first point of contact for all customers contacting Citizen with a variety of enquiries via the telephone and digital channels. Main duties involve handling customer enquires over the phone – handling between 25-35 calls a day – repair calls, housing enquiry calls and other.
